Terms & Conditions

Al Fozan Gold & Jewelry

1. Definitions

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Store: Al Fozan Gold & Jewelry, including its website and any affiliated e-commerce platforms.
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Consumer: Any natural or legal person purchasing products through the Store.
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Agreement: These Terms & Conditions and all approved Store policies.
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2. Scope of Application

These Terms are governed by the Saudi Electronic Commerce Law and its Implementing Regulations and apply to all transactions conducted through the Store.

3. Consumer Eligibility

The Consumer confirms full legal capacity and that they are at least 18 years old, bearing full legal responsibility otherwise.

4. Store Information

The Store discloses its official details, contact information, Privacy Policy, and Return & Exchange Policy clearly on its platform, in accordance with applicable laws.

5. Products & Pricing

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Products are displayed with accurate descriptions and prices.
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Prices are subject to change according to market conditions.
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The Consumer acknowledges that gold prices fluctuate, and no right of cancellation arises after order confirmation due to price changes.
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6. Contract Formation & Payment

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An electronic contract is concluded once payment is completed.
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The Consumer must pay the full order amount using available payment methods.
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The Store issues an electronic invoice detailing the purchase.
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7. Shipping & Delivery

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Orders are shipped through approved carriers.
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Receipt of the shipment constitutes acknowledgment of apparent good condition.
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The Store is not liable for delays caused by shipping companies.
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8. Returns & Exchanges

Returns and exchanges are governed by the Store’s Return & Exchange Policy, which forms an integral part of these Terms.

9. Warranty & Maintenance

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All jewelry items are covered by a lifetime warranty against manufacturing defects.
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Customers may request maintenance services at any time.
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The warranty does not cover misuse, breakage, negligence, or external alterations.
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10. Privacy & Data Protection

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The Store protects Consumer personal data and uses it only to fulfill orders.
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Data is not shared with third parties except for payment, shipping, or legal requirements.
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Any data breach will be handled in accordance with applicable regulations.
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11. Intellectual Property

All content, images, logos, and materials displayed are the exclusive intellectual property of the Store and may not be used without prior written consent.

12. Amendments

The Store reserves the right to amend these Terms at any time. Amendments become effective upon publication on the Store’s platform.

13. Governing Law

These Terms are governed by the laws and regulations of the Kingdom of Saudi Arabia, and Saudi courts shall have exclusive jurisdiction.

Terms &amp; Conditions